Conflict Resolution
This course will explore how and why we each approach conflict differently. It will provide techniques to assist with the preparation and delivery of challenging conversations.
Learning Objectives
- Recognise the value of positive conflict
- Learn what our chimp brain is and what triggers us
- Complete a self-assessment to identify our natural reaction to conflict
- Learn how to structure a difficult conversation
- Learn how to challenge assertively
More from this category
Managing Stakeholder RelationshipsFully engaging stakeholders can often be the key to success. In this course you'll learn how to identify the right stakeholders, discover a matrix to help you determine how to manage stakeholder relationships, and pick up some core communication skills to help you persuade, influence and negotiate effectively.
Creating Development PlansThis course looks at how to create a blended development plan and the importance of aligning career ambitions and organisational goals, in order to achieve maximum impact.
Presentation SkillsThis course looks at presenting with impact, whether it’s 1-1 or large audiences. It introduces techniques on maximising self, managing nerves, connecting with the audience as well as creating impactful content.
Negotiation SkillsThis course will dive into the art of basic negotiation. It will focus on building relationships to achieve win-win scenarios rather than a hard sell or combative approach.